It has been observed how people in groups of mixed cultural backgrounds recognise and deal with the differences that emerge as the group works together. From such observations, it has been possible to identify a number of ‘elements’ of competence that people bring to bear on the situation. These elements are not definitive. Intercultural competence can include other ‘elements’ of competence, but the INCA project ‘elements’ provide a snapshot, useful as an assessment tool, in order to provide a baseline which can inform training programmes.

The intercultural competence framework has been designed to describe three levels of performance.
Framework - Assessor version (pdf, 39kb)
Framework - Assessee version (pdf, 45kb)

Framework - Assessor version (pdf, 38kb)
Framework - Assessee version (pdf, 49kb)

Framework - Assessor version (pdf, 114kb)
Framework - Assessee version (pdf, 142kb)

For further information on the theoretical model of INCA levels and competences click here.